IRS Group employees and independent external contractors undergo in-house and external annual training programs. This program incorporates the rules of service in all jurisdictions. Included in these programs are:

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• Accc-Asic Debt Collection Guidelines

• Consumer Vulnerability

• National Credit Code & Trespass Laws

• Dispute Resolution & Hardship

• The Privacy Act & APPs

• AML & CTF Rules

• Modern Slavery

• Mercantile Agents Practices

• Banking Code of Practice

 

Our compliance program ensures all staff and agents maintain their licenses and appropriate insurance to complete your instructions efficiently and professionally.